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FAQS

ARE DUDETHINGS PRODUCTS SOLD AT ANY OTHER RETAILERS?

  • No. DudeThings.com is the EXCLUSIVE destination for our products.

HOW MANY ITEMS CAN I BUY IN ONE PURCHASE?

  • There is no limit to how many items you can make in one purchase.

I PLACED AN ORDER. WHEN WILL PACKAGE ARRIVE?

  • All packages ship via USPS. The processing time for orders is 3-5 business days. After that, delivery time within the United States is 3-6 days. We do not ship internationally!
  • Please keep in mind that during holidays or heavy volume launches, this time may vary. 
  • Please refer to our Shipping Policy.

WHAT METHOD IS USED FOR SHIPPING?

  • All packages are shipped via USPS.

HOW CAN I GET IN TOUCH WITH YOUR CUSTOMER SERVICE TEAM?

I EMAILED YOUR CUSTOMER SERVICE TEAM. WHEN SHOULD I EXPECT A RESPONSE?

  • We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

DO YOU OFFER RETURNS?

  • No. All sales are final. Please refer to our Refund Policy.
  • In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing product within 14 days of receipt of package.

I HAVE NOT RECEIVED MY ORDER CONFIRMATION, WHAT SHOULD I DO?

  • Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at support@dudethings.net with your inquiry.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

  • No, but by setting up an account, you become a DudeThings VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.

CAN I CHANGE MY ORDER ONCE I’VE PLACED IT?

  • No, once you place an order it is final.
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